{"id":1598,"date":"2023-01-11T15:58:14","date_gmt":"2023-01-11T18:58:14","guid":{"rendered":"https:\/\/ocanal.com\/noticias\/corporativas\/sprinklr-e-sitel-group-firmam-parceria-para-elevar-a-entrega-do-contact-center-por-meio-do-social-customer-service\/"},"modified":"2023-01-11T15:58:14","modified_gmt":"2023-01-11T18:58:14","slug":"sprinklr-e-sitel-group-firmam-parceria-para-elevar-a-entrega-do-contact-center-por-meio-do-social-customer-service","status":"publish","type":"post","link":"https:\/\/ocanal.com\/noticias\/corporativas\/sprinklr-e-sitel-group-firmam-parceria-para-elevar-a-entrega-do-contact-center-por-meio-do-social-customer-service\/","title":{"rendered":"Sprinklr e Sitel Group\u00ae firmam parceria para elevar a entrega do Contact Center por meio do Social Customer Service"},"content":{"rendered":"<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2F&amp;esheet=53199041&amp;newsitemid=20230110006058&amp;lan=pt-BR&amp;anchor=Sprinklr&amp;index=1&amp;md5=b4e261c490442f6c90d2f705db5aceaa\" shape=\"rect\" target=\"_blank\">Sprinklr<\/a> (NYSE: CXM), a plataforma de gest\u00e3o da experi\u00eancia do cliente (Unified-CXM) para empresas modernas, e o <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sitel.com%2F&amp;esheet=53199041&amp;newsitemid=20230110006058&amp;lan=pt-BR&amp;anchor=Sitel+Group%26%23174%3B&amp;index=2&amp;md5=d94c9820d80aa2e76193fe1dbaa86503\" shape=\"rect\" target=\"_blank\">Sitel Group\u00ae<\/a>, um dos maiores provedores globais de produtos e solu\u00e7\u00f5es<i> para customer experience<\/i> (CX ), anunciam hoje sua mais nova parceria para ajudar as empresas a elevar a experi\u00eancia de atendimento social.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\n\u201cA combina\u00e7\u00e3o das habilidades do Sitel Group e da Sprinklr nos permite apoiar as marcas que desejam ir al\u00e9m no atendimento social, utilizando as m\u00eddias sociais e o suporte ao cliente de uma forma que realmente diferencie a sua marca\u201d, segundo <b>Laurent Uberti, presidente, CEO e co-fundador<\/b>, do Sitel Group. \u201cJuntos, j\u00e1 atendemos em todo o mundo mais de 20 clientes em conjunto, em diversas verticais como beleza, hospitalidade, varejo e servi\u00e7os ao consumidor, para citar algumas delas. \u201d\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nEssa parceria global cria um conjunto de servi\u00e7os digitais de ponta a ponta para empresas de todos os setores, abrangendo solu\u00e7\u00f5es desde o <i>social listening<\/i> e engajamento para estrat\u00e9gias de <i>social media<\/i> e design. Com a experi\u00eancia do Sitel Group e da Sprinklr, os clientes podem alcan\u00e7ar:\n<\/p>\n<ul class=\"bwlistdisc\" xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\n<li><b>Solu\u00e7\u00f5es de ponta a ponta para o universo <i>social<\/i> e <i>digital<\/i><\/b>\u2013 o <i>Contact Center as a Service <\/i>(CCaas) com intelig\u00eancia artificial da Sprinklr \u2013 <span class=\"bwuline\">Sprinklr Modern Care<\/span> \u2013 fornece os dados e insights usados \u200b\u200bpelos nossos especialistas em atendimento social. Com dados origin\u00e1rios dos pontos de contato digital, que compreende as redes sociais, mensagens e sites de avalia\u00e7\u00e3o, as equipes do Sitel Group podem realizar an\u00e1lises qualitativas e quantitativas para ajudar as marcas a fornecer o melhor atendimento social ao cliente.\n<\/li>\n<li><b>Excel\u00eancia operacional &#8211;<\/b> Controle os custos e reduza os riscos com a orienta\u00e7\u00e3o do Sitel Group e a capacidade de gerenciar todos os canais digitais em uma plataforma Sprinklr. A estrutura de conformidade global da Sprinklr garante que os clientes tenham as aprova\u00e7\u00f5es, regras de governan\u00e7a e processos de modera\u00e7\u00e3o apropriados para todo o conte\u00fado de m\u00eddia social.\n<\/li>\n<li><b>Servi\u00e7os globais \u2013<\/b> O alcance combinado do Sitel Group e da Sprinklr permite fornecer suporte ao cliente em qualquer idioma, com opera\u00e7\u00f5es em mais de 100 pa\u00edses.\n<\/li>\n<li><b>Vantagem estrat\u00e9gica \u2013<\/b> Por meio dessa parceria, os clientes podem antecipar e gerenciar crises e monitorar oportunidades de venda social por meio dos recursos de escuta (<i>listening<\/i>) e monitoramento social.\n<\/li>\n<\/ul>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\n\u201cSer capaz de alcan\u00e7ar, envolver e ouvir seus clientes em canais digitais \u00e9 mais importante do que nunca. Nesse ambiente, estamos comprometidos em ser a melhor plataforma unificada de gerenciamento da experi\u00eancia do cliente, fazendo parceria com os melhores\u201d, <b>declarou Doug Balut, vice-presidente s\u00eanior de alian\u00e7as globais da Sprinklr.<\/b> \u201cAo combinar o software empresarial da Sprinklr com as solu\u00e7\u00f5es globais de CX do Sitel Group, as empresas podem oferecer engajamento social e um atendimento digital excepcional ao cliente, reduzindo custos e mitigando riscos para sua marca.\u201d\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nPara obter mais informa\u00e7\u00f5es, visite a p\u00e1gina <span class=\"bwuline\">Sprinklr Partners<\/span> e <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.sitel.com&amp;esheet=53199041&amp;newsitemid=20230110006058&amp;lan=pt-BR&amp;anchor=www.sitel.com&amp;index=3&amp;md5=36618f198a999ee04f73cba5da66754d\" shape=\"rect\" target=\"_blank\">www.sitel.com<\/a>.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><b>Sobre a Sprinklr<\/b><\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nA Sprinklr \u00e9 uma empresa l\u00edder em software empresarial para todas as fun\u00e7\u00f5es voltadas para o cliente. Com IA avan\u00e7ada, a plataforma unificada de gerenciamento de experi\u00eancia do cliente (Unified-CXM) da Sprinklr ajuda as empresas a oferecer experi\u00eancias humanas a todos os clientes, sempre, em qualquer canal moderno. Com sede na cidade de Nova York e funcion\u00e1rios em todo o mundo, a Sprinklr trabalha com mais de 1.000 das empresas mais valiosas do mundo \u2013 entre elas marcas globais como <i>Microsoft, P&amp;G, Samsung<\/i> e mais de 50% das empresas da <b>Fortune 100<\/b>.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><b>Sobre o Sitel Group<\/b><\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nComo um dos maiores fornecedores globais de produtos e solu\u00e7\u00f5es para experi\u00eancia do cliente (CX), o Sitel Group\u00ae capacita as marcas a construir relacionamentos mais fortes com seus clientes, criando conex\u00f5es significativas que aumentam o valor da marca. Inspirados pela vis\u00e3o e objetivos \u00fanicos de cada marca, perguntamos \u201ce se?\u201d aplicando nossa experi\u00eancia para criar solu\u00e7\u00f5es inovadoras que reduzem o esfor\u00e7o do cliente.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nCom mais de 160.000 colaboradores em todo o mundo \u2013 trabalhando remotamente de suas casas ou em um de nossos MAXhubs \u2013 conectamos com seguran\u00e7a as marcas mais amadas com seus clientes mais de 8 milh\u00f5es de vezes todos os dias, em mais de 50 idiomas. Seja digital ou baseada em voz, nossas solu\u00e7\u00f5es oferecem uma vantagem competitiva em todos os pontos de contato com o cliente. Nossa cultura premiada \u00e9 constru\u00edda em mais de 40 anos de experi\u00eancia e compromisso de lideran\u00e7a no setor para melhorar a experi\u00eancia do colaborador.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nO EXP+\u2122 do Sitel Group \u00e9 uma solu\u00e7\u00e3o flex\u00edvel projetada para simplificar a entrega de servi\u00e7os de CX de ponta a ponta, ao mesmo tempo em que aumenta a efici\u00eancia, a efic\u00e1cia e a satisfa\u00e7\u00e3o do cliente.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nSaiba mais em <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.sitel.com&amp;esheet=53199041&amp;newsitemid=20230110006058&amp;lan=pt-BR&amp;anchor=www.sitel.com&amp;index=4&amp;md5=66f7ade43785d3b425bc178c842b2c72\" shape=\"rect\" target=\"_blank\">www.sitel.com<\/a> e conecte-se conosco no <span class=\"bwuline\">Facebook,<\/span><span class=\"bwuline\">LinkedIn<\/span> e <span class=\"bwuline\">Twitter.<\/span><\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230110006058r1&amp;sid=brdno&amp;distro=ftp\"><span class=\"bwct31415\"><\/span><\/p>\n<p id=\"mmgallerylink\" xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><span id=\"mmgallerylink-phrase\">Ver a vers\u00e3o original em businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230110006058\/pt\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.businesswire.com\/news\/home\/20230110006058\/pt\/<\/a><\/span><\/p>\n<p><b>Contato:<\/b><\/p>\n<p><b>Contatos para a Imprensa<br \/>\n<\/b><\/p>\n<p>Austin De Arman\n<\/p>\n<p><a rel=\"nofollow\" href=\"mailto:pr@sprinklr.com\" shape=\"rect\">pr@sprinklr.com<\/a><\/p>\n<p>\nRebecca Sanders\n<\/p>\n<p><a rel=\"nofollow\" href=\"mailto:media@sitel.com\" shape=\"rect\">media@sitel.com<\/a><\/p>\n<p><strong>Fonte: <\/strong><a href='http:\/\/www.businesswire.com\/portal\/site\/home\/' target='_blank' rel=\"noopener\">BUSINESS WIRE<\/a><img src='https:\/\/api.dino.com.br\/v2\/news\/tr\/284579?partnerId=3197' alt=\"\" style=\"border:0px;width:1px;height:1px;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sprinklr (NYSE: CXM), a plataforma de gest\u00e3o da experi\u00eancia do cliente (Unified-CXM) para empresas modernas, e o Sitel Group\u00ae, um dos maiores provedores globais de produtos e solu\u00e7\u00f5es para customer experience (CX ), anunciam hoje sua mais nova parceria para ajudar as empresas a elevar a experi\u00eancia de atendimento social. \u201cA combina\u00e7\u00e3o das habilidades do [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-1598","post","type-post","status-publish","format-standard","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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