{"id":19074,"date":"2024-07-23T11:10:43","date_gmt":"2024-07-23T14:10:43","guid":{"rendered":"https:\/\/ocanal.com\/noticias\/corporativas\/engageware-e-reconhecida-como-major-contender-no-peak-matrix-assessment-2024-de-solucoes-de-ia-conversacional-do-grupo-everest\/"},"modified":"2024-07-23T11:10:43","modified_gmt":"2024-07-23T14:10:43","slug":"engageware-e-reconhecida-como-major-contender-no-peak-matrix-assessment-2024-de-solucoes-de-ia-conversacional-do-grupo-everest","status":"publish","type":"post","link":"https:\/\/ocanal.com\/noticias\/corporativas\/engageware-e-reconhecida-como-major-contender-no-peak-matrix-assessment-2024-de-solucoes-de-ia-conversacional-do-grupo-everest\/","title":{"rendered":"Engageware \u00e9 reconhecida como &#8216;Major Contender&#8217; no PEAK Matrix\u00ae Assessment 2024 de Solu\u00e7\u00f5es de IA Conversacional do Grupo Everest"},"content":{"rendered":"<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nA Engageware, l\u00edder SaaS de solu\u00e7\u00f5es para engajamento do cliente, escolhida por mais de 700 empresas globalmente, anuncia sua nomea\u00e7\u00e3o como &#8216;Major Contender&#8217; no PEAK Matrix\u00ae Assessment de Produtos de IA Conversacional do Everest Group em 2024. Este relat\u00f3rio de pesquisa independente destaca os principais fornecedores SaaS de tecnologia de IA conversacional para empresas B2B.<\/p>\n<p id=\"news-body-cta\" xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">Este comunicado de imprensa inclui multim\u00e9dia. Veja o comunicado completo aqui: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20240723833757\/pt\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.businesswire.com\/news\/home\/20240723833757\/pt\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px; float:left; padding-left:0px; padding-right:20px; padding-top:0px; padding-bottom:0px;\" xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20240723833757\/pt\/2190251\/4\/High-Res_PEAK_Matrix_2024_-_Conversational_AI_Products_-_Engageware.jpg\" alt=\"Engageware nomeada Major Contender na Avalia\u00e7\u00e3o PEAK Matrix\u00ae de Produtos de IA Conversacional do Everest Group 2024 (Graphic: Business Wire)\"><\/p>\n<p style=\"font-size:85%;\">Engageware nomeada Major Contender na Avalia\u00e7\u00e3o PEAK Matrix\u00ae de Produtos de IA Conversacional do Everest Group 2024 (Graphic: Business Wire)<\/p>\n<\/div>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\n&#8220;Estamos orgulhosos pelo reconhecimento no PEAK Matrix do Everest Group para IA Conversacional,&#8221; disse Nina Vellayan, CEO da Engageware. &#8220;Este reconhecimento de nossa lideran\u00e7a na ind\u00fastria \u00e9 um testemunho do nosso cont\u00ednuo investimento em inova\u00e7\u00e3o e dedica\u00e7\u00e3o em nos tornarmos o parceiro mais confi\u00e1vel de nossos clientes, capacitando empresas a melhorar experi\u00eancias de clientes, efici\u00eancia operacional e impulsionar um crescimento acelerado, tudo isso garantindo facilidade de uso.&#8221;<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\n&#8220;\u00c0 medida que a IA conversacional se torna cada vez mais comum, a personaliza\u00e7\u00e3o das intera\u00e7\u00f5es, a integra\u00e7\u00e3o entre canais e a seguran\u00e7a dos dados surgem como requisitos principais dos clientes. A Engageware est\u00e1 impulsionando a inova\u00e7\u00e3o nesses campos, oferecendo recursos avan\u00e7ados de privacidade e seguran\u00e7a de dados e comunica\u00e7\u00f5es multicanais, permitindo a transi\u00e7\u00e3o cont\u00ednua de conversas entre diferentes canais,&#8221; diz Sharang Sharma, Vice-Presidente do Grupo Everest.<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\n&#8220;A plataforma da Engageware tamb\u00e9m conta com recursos como um assistente de agendamento omnichannel robusto impulsionado por IA para gerenciamento de conhecimento e um forte roadmap de produto para a ado\u00e7\u00e3o e integra\u00e7\u00e3o de IA generativa. O foco da empresa na inova\u00e7\u00e3o tecnol\u00f3gica e na melhoria da experi\u00eancia do cliente, juntamente com suas parcerias estrat\u00e9gicas, lhe rendeu o reconhecimento como &#8216;Major Contender&#8217; na PEAK Matrix\u00ae Assessment de IA Conversacional do Grupo Everest em 2024.&#8221;<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nA PEAK Matrix\u00ae avalia os produtos de IA conversacional com base no seu impacto de mercado &#8211; medido pela ado\u00e7\u00e3o de mercado, mix de portf\u00f3lio e valor entregue &#8211; bem como na vis\u00e3o e capacidade, avaliadas atrav\u00e9s da vis\u00e3o e estrat\u00e9gia, implementa\u00e7\u00e3o e suporte, capacidades tecnol\u00f3gicas, execu\u00e7\u00e3o e amplitude de servi\u00e7os.<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nEntre as inova\u00e7\u00f5es que posicionaram a Engageware como &#8216;Major Contender&#8217; no campo da IA conversacional est\u00e3o suas integra\u00e7\u00f5es omnichannel para suporte ao cliente atrav\u00e9s de WhatsApp, SMS, Voz e V\u00eddeo. Al\u00e9m disso, o uso inovador da IA generativa pela Engageware automatiza o atendimento ao cliente e serve como copiloto para as equipes de atendimento ao cliente, melhorando significativamente a jornada do cliente ao promover novos produtos e servi\u00e7os, notificando os clientes sobre promo\u00e7\u00f5es, automatizando o onboarding de novos clientes, respondendo a perguntas de rotina, realizando transa\u00e7\u00f5es e aumentando a efici\u00eancia dos funcion\u00e1rios para garantir que as empresas possam resolver as necessidades dos clientes na primeira intera\u00e7\u00e3o.<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nCom um legado de mais de 20 anos apoiando ind\u00fastrias como Servi\u00e7os Financeiros, Varejo, Educa\u00e7\u00e3o, Tecnologia de Software e Telecomunica\u00e7\u00f5es, a Engageware tem sido pioneira na oferta de ferramentas que melhoram a efici\u00eancia operacional e a satisfa\u00e7\u00e3o do cliente.<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nA robusta plataforma da empresa \u00e9 fundamentada em tr\u00eas pilares principais: IA Conversacional, Gerenciamento de Conhecimento e Agendamento de Compromissos. Al\u00e9m disso, a Engageware \u00e9 l\u00edder na oferta de funcionalidades avan\u00e7adas de IA e est\u00e1 investindo em um roadmap inovador que combina a IA generativa, machine learning e outras tecnologias disruptivas.<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nVoc\u00ea pode acessar o relat\u00f3rio visitando a Conversational AI Products PEAK Matrix\u00ae Assessment 2024 <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww2.everestgrp.com%2Freportaction%2FEGR-2024-21-R-6556%2FMarketing&amp;esheet=54096437&amp;newsitemid=20240723833757&amp;lan=pt-BR&amp;anchor=aqui&amp;index=1&amp;md5=fd3fd6f882ab3fd0d6927c0aea1e3ee6\" shape=\"rect\" target=\"_blank\">aqui<\/a>. Para as atualiza\u00e7\u00f5es mais recentes sobre os produtos, visite o site da <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fengageware.com%2F&amp;esheet=54096437&amp;newsitemid=20240723833757&amp;lan=pt-BR&amp;anchor=Engageware&amp;index=2&amp;md5=ad1ddf69fcfde35c946d7a469d9be787\" shape=\"rect\" target=\"_blank\">Engageware<\/a>.<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><b>Sobre a Engageware<\/b><\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nA Engageware \u00e9 o \u00fanico provedor completo de solu\u00e7\u00f5es de engajamento do cliente, permitindo que as empresas resolvam as necessidades dos clientes na primeira intera\u00e7\u00e3o para aumentar a satisfa\u00e7\u00e3o e melhorar a experi\u00eancia do cliente. Sua plataforma tem como base IA conversacional e Generativa para automatizar respostas a perguntas de rotina, fornecendo acesso instant\u00e2neo a bases de conhecimento e oferecendo \u00e0s organiza\u00e7\u00f5es uma vis\u00e3o hol\u00edstica da jornada do cliente.<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nMais de 700 organiza\u00e7\u00f5es confiam na Engageware para impulsionar o crescimento com aumento de vendas e convers\u00e3o, automatizar o atendimento ao cliente, aumentar a efici\u00eancia dos funcion\u00e1rios, reduzir a carga de trabalho de call centers e melhorar a satisfa\u00e7\u00e3o do cliente. A plataforma da Engageware tamb\u00e9m permite transfer\u00eancias de canal s\u00edncronas e dados e an\u00e1lises robustas para informar decis\u00f5es estrat\u00e9gicas de neg\u00f3cios que impulsionam o crescimento, a efici\u00eancia e relacionamentos mais fortes com os clientes. A Engageware \u00e9 uma empresa do portf\u00f3lio da <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.clearhavenpartners.com%2F&amp;esheet=54096437&amp;newsitemid=20240723833757&amp;lan=pt-BR&amp;anchor=Clearhaven+Partners&amp;index=3&amp;md5=a8bc4559c2ac63112b32c2d3e96fe4c1\" shape=\"rect\" target=\"_blank\">Clearhaven Partners<\/a>.<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20240723833757r1&amp;sid=brdno&amp;distro=ftp\"><span class=\"bwct31415\"><\/span><\/p>\n<p id=\"mmgallerylink\" xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><span id=\"mmgallerylink-phrase\">Ver a vers\u00e3o original em businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20240723833757\/pt\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.businesswire.com\/news\/home\/20240723833757\/pt\/<\/a><\/span><\/p>\n<p><b>Contato:<\/b><\/p>\n<p>\nLucia Fallavena, Senior content manager of Engageware\n<\/p>\n<p><a rel=\"nofollow\" href=\"mailto:lfallavena@engageware.com\" shape=\"rect\">lfallavena@engageware.com<\/a><\/p>\n<p><strong>Fonte: <\/strong><a href='http:\/\/www.businesswire.com\/portal\/site\/home\/' target='_blank' rel=\"noopener\">BUSINESS WIRE<\/a><img src='https:\/\/api.dino.com.br\/v2\/news\/tr\/306519?partnerId=3197' alt=\"\" style=\"border:0px;width:1px;height:1px;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Engageware, l\u00edder SaaS de solu\u00e7\u00f5es para engajamento do cliente, escolhida por mais de 700 empresas globalmente, anuncia sua nomea\u00e7\u00e3o como &#8216;Major Contender&#8217; no PEAK Matrix\u00ae Assessment de Produtos de IA Conversacional do Everest Group em 2024. Este relat\u00f3rio de pesquisa independente destaca os principais fornecedores SaaS de tecnologia de IA conversacional para empresas B2B. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-19074","post","type-post","status-publish","format-standard","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Engageware \u00e9 reconhecida como &#039;Major Contender&#039; no PEAK Matrix\u00ae Assessment 2024 de Solu\u00e7\u00f5es de IA Conversacional do Grupo Everest - Ocanal Not\u00edcias Corporativas - Empresariais, comunicados e neg\u00f3cios<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ocanal.com\/noticias\/corporativas\/engageware-e-reconhecida-como-major-contender-no-peak-matrix-assessment-2024-de-solucoes-de-ia-conversacional-do-grupo-everest\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Engageware \u00e9 reconhecida como &#039;Major Contender&#039; no PEAK Matrix\u00ae Assessment 2024 de Solu\u00e7\u00f5es de IA Conversacional do Grupo Everest - Ocanal Not\u00edcias Corporativas - Empresariais, comunicados e neg\u00f3cios\" \/>\n<meta property=\"og:description\" content=\"A Engageware, l\u00edder SaaS de solu\u00e7\u00f5es para engajamento do cliente, escolhida por mais de 700 empresas globalmente, anuncia sua nomea\u00e7\u00e3o como &#8216;Major Contender&#8217; no PEAK Matrix\u00ae Assessment de Produtos de IA Conversacional do Everest Group em 2024. 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