{"id":912,"date":"2022-12-14T07:21:07","date_gmt":"2022-12-14T10:21:07","guid":{"rendered":"https:\/\/ocanal.com\/noticias\/corporativas\/sitel-group-firma-parceria-com-genesys-para-impulsionar-a-transformacao-digital-das-marcas\/"},"modified":"2022-12-14T07:21:07","modified_gmt":"2022-12-14T10:21:07","slug":"sitel-group-firma-parceria-com-genesys-para-impulsionar-a-transformacao-digital-das-marcas","status":"publish","type":"post","link":"https:\/\/ocanal.com\/noticias\/corporativas\/sitel-group-firma-parceria-com-genesys-para-impulsionar-a-transformacao-digital-das-marcas\/","title":{"rendered":"Sitel Group\u00ae firma parceria com Genesys\u00ae para impulsionar a transforma\u00e7\u00e3o digital das Marcas"},"content":{"rendered":"<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.sitel.com&amp;esheet=53061839&amp;newsitemid=20221214005288&amp;lan=pt-BR&amp;anchor=Sitel+Group%26%23174%3B&amp;index=1&amp;md5=e2fc7c4ec1e8eb0aa41df7d91b7e4dc6\" shape=\"rect\" target=\"_blank\">Sitel Group\u00ae<\/a>, um dos maiores provedores globais de produtos e solu\u00e7\u00f5es de <i>Customer Experience<\/i> (CX), anunciou hoje sua parceria estrat\u00e9gica com a <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.genesys.com&amp;esheet=53061839&amp;newsitemid=20221214005288&amp;lan=pt-BR&amp;anchor=Genesys%26%23174%3B&amp;index=2&amp;md5=714024f291567350aaaf238193179e15\" shape=\"rect\" target=\"_blank\">Genesys\u00ae<\/a>, l\u00edder mundial de tecnologia em nuvem para experi\u00eancia do cliente, para dar suporte \u00e0s marcas na acelera\u00e7\u00e3o de sua jornada de transforma\u00e7\u00e3o digital. Juntos, os recursos da Genesys e do Sitel Group\u00ae permitem que as marcas criem e implementem com rapidez solu\u00e7\u00f5es poderosas para um Contact Center omnichannel na nuvem.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nCom esta colabora\u00e7\u00e3o, agora \u00e9 mais f\u00e1cil para as marcas combinarem produtos e servi\u00e7os da empresa pioneira em <i>Experience <\/i>as a Service<sup>SM <\/sup>e da l\u00edder mundial em solu\u00e7\u00f5es para experi\u00eancia do cliente. Juntas, as duas organiza\u00e7\u00f5es ajudar\u00e3o clientes em comum a aproveitar o poder das tecnologias de nuvem, intelig\u00eancia digital e intelig\u00eancia artificial (IA) para orquestrar em escala experi\u00eancias de clientes e colaboradores, focadas em pessoas.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\n&#8220;Esta \u00e9 uma parceria hist\u00f3rica para o setor de <i>customer experience<\/i> e que ir\u00e1 capacitar as marcas para fornecerem experi\u00eancias excepcionais e desenvolver relacionamentos mais profundos com os consumidores &#8220;, disse Olivier Camino, diretor global de opera\u00e7\u00f5es e cofundador do Sitel Group. &#8220;Trabalhar ao lado da Genesys permitir\u00e1 ajudar as marcas a oferecer intera\u00e7\u00f5es fluidas e sem esfor\u00e7o, mais r\u00e1pidas, inteligentes e personalizadas, tudo mediante um produto em nuvem comprovado e f\u00e1cil de usar.&#8221;\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nEsta nova alian\u00e7a \u00e9 constru\u00edda com base em uma cultura de inova\u00e7\u00e3o de ambas as organiza\u00e7\u00f5es, visando proporcionar transforma\u00e7\u00e3o nas intera\u00e7\u00f5es com os clientes, respaldada por um suporte operacional internacional fundamentado para permitir que as marcas ofere\u00e7am servi\u00e7os diferenciados e eficientes aos clientes. Empresas de todos os setores, incluindo organiza\u00e7\u00f5es governamentais, em todo o mundo confiam no Sitel Group e na Genesys para gerenciar a experi\u00eancia do cliente.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\n&#8220;O crescimento no compromisso digital, as expectativas da experi\u00eancia dos funcion\u00e1rios e os modelos de trabalho remoto est\u00e3o transformando as centrais de atendimento a n\u00edvel mundial&#8221;, disse ML Maco, vice-presidente executivo de vendas globais e opera\u00e7\u00f5es em campo da Genesys. &#8220;A implanta\u00e7\u00e3o cont\u00ednua de novos recursos e funcionalidades na Genesys d\u00e1 ao Sitel Group acesso permanente \u00e0s mais recentes inova\u00e7\u00f5es para se manter competitivo e oferecer experi\u00eancias nas quais os clientes s\u00e3o lembrados, ouvidos e compreendidos.&#8221;\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nSaiba mais sobre a Genesys em <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.genesys.com&amp;esheet=53061839&amp;newsitemid=20221214005288&amp;lan=pt-BR&amp;anchor=www.genesys.com&amp;index=3&amp;md5=9ba0cc25c907d8d6fe4c4745befea8ce\" shape=\"rect\" target=\"_blank\">www.genesys.com<\/a> e saiba mais sobre o Sitel Group em <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.sitel.com&amp;esheet=53061839&amp;newsitemid=20221214005288&amp;lan=pt-BR&amp;anchor=www.sitel.com&amp;index=4&amp;md5=eccd6d072ac4f075d2e8c5177c4fc60b\" shape=\"rect\" target=\"_blank\">www.sitel.com<\/a>.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><b>Sobre o Sitel Group\u00ae<\/b><\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nComo um dos maiores provedores globais de produtos e solu\u00e7\u00f5es de experi\u00eancia do cliente (CX), o Sitel Group capacita as marcas a construir relacionamentos mais fortes com seus clientes, criando conex\u00f5es significativas que impulsionam o valor da marca. Inspirados pela vis\u00e3o e metas exclusivas de cada marca, nos questionamos &#8220;<i>e se<\/i>?&#8221;, ao aplicar nossa experi\u00eancia para criar solu\u00e7\u00f5es inovadoras que reduzem o esfor\u00e7o do cliente.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nCom 170.000 pessoas ao redor do mundo, trabalhando em suas resid\u00eancias ou em um de nossos centros de CX, conectamos com seguran\u00e7a as marcas mais amadas com seus clientes mais de 8 milh\u00f5es de vezes todos os dias em mais de 50 idiomas. Seja digital ou baseada em voz, nossas solu\u00e7\u00f5es oferecem uma vantagem competitiva em todos os pontos de contato com o cliente. Nossa cultura premiada \u00e9 formada em mais de 40 anos de experi\u00eancia com lideran\u00e7a no setor e compromisso em melhorar a experi\u00eancia do colaborador.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nEXP+\u2122 do Sitel Group\u00ae \u00e9 uma solu\u00e7\u00e3o flex\u00edvel com capacidade de nuvem completa, concebida para simplificar a entrega de servi\u00e7os de CX de ponta a ponta, enquanto impulsiona a efici\u00eancia, efic\u00e1cia e satisfa\u00e7\u00e3o do cliente. A EXP+ cria um ecossistema robusto, ao aproveitar o poder de cinco fam\u00edlias de produtos conectados.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nSaiba mais em <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.sitel.com&amp;esheet=53061839&amp;newsitemid=20221214005288&amp;lan=pt-BR&amp;anchor=www.sitel.com&amp;index=5&amp;md5=ca07b042c82d0d866858dea03b348a9d\" shape=\"rect\" target=\"_blank\">www.sitel.com<\/a> e se conecte conosco no <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FSitel.USA&amp;esheet=53061839&amp;newsitemid=20221214005288&amp;lan=pt-BR&amp;anchor=Facebook&amp;index=6&amp;md5=2a218283ab5c1add9e01c5361a24c46a\" shape=\"rect\" target=\"_blank\">Facebook<\/a>, <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsitel&amp;esheet=53061839&amp;newsitemid=20221214005288&amp;lan=pt-BR&amp;anchor=LinkedIn&amp;index=7&amp;md5=b9fc1a0deb3ec63baa7e6ac2ff88edc1\" shape=\"rect\" target=\"_blank\">LinkedIn<\/a> e <a rel=\"nofollow noopener\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2Fsitel_worldwide&amp;esheet=53061839&amp;newsitemid=20221214005288&amp;lan=pt-BR&amp;anchor=Twitter&amp;index=8&amp;md5=d2d4830df4ce088c3e6d59f9600dd321\" shape=\"rect\" target=\"_blank\">Twitter<\/a>.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\">\nO texto no idioma original deste an\u00fancio \u00e9 a vers\u00e3o oficial autorizada. As tradu\u00e7\u00f5es s\u00e3o fornecidas apenas como uma facilidade e devem se referir ao texto no idioma original, que \u00e9 a \u00fanica vers\u00e3o do texto que tem efeito legal.\n<\/p>\n<p xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20221214005288r1&amp;sid=brdno&amp;distro=ftp\"><span class=\"bwct31415\"><\/span><\/p>\n<p id=\"mmgallerylink\" xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\"><span id=\"mmgallerylink-phrase\">Ver a vers\u00e3o original em businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20221214005288\/pt\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.businesswire.com\/news\/home\/20221214005288\/pt\/<\/a><\/span><\/p>\n<p><b>Contato:<\/b><\/p>\n<p>\nMatt Jaffe\n<\/p>\n<p><a rel=\"nofollow\" href=\"mailto:matt@relativity.ventures\" shape=\"rect\">matt@relativity.ventures<\/a><\/p>\n<p>\nRebecca Sanders\n<\/p>\n<p><a rel=\"nofollow\" href=\"mailto:media@sitel.com\" shape=\"rect\">media@sitel.com<\/a><\/p>\n<p><strong>Fonte: <\/strong><a href='http:\/\/www.businesswire.com\/portal\/site\/home\/' target='_blank' rel=\"noopener\">BUSINESS WIRE<\/a><img src='https:\/\/api.dino.com.br\/v2\/news\/tr\/283669?partnerId=3197' alt=\"\" style=\"border:0px;width:1px;height:1px;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sitel Group\u00ae, um dos maiores provedores globais de produtos e solu\u00e7\u00f5es de Customer Experience (CX), anunciou hoje sua parceria estrat\u00e9gica com a Genesys\u00ae, l\u00edder mundial de tecnologia em nuvem para experi\u00eancia do cliente, para dar suporte \u00e0s marcas na acelera\u00e7\u00e3o de sua jornada de transforma\u00e7\u00e3o digital. Juntos, os recursos da Genesys e do Sitel Group\u00ae [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-912","post","type-post","status-publish","format-standard","hentry","category-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sitel Group\u00ae firma parceria com Genesys\u00ae para impulsionar a transforma\u00e7\u00e3o digital das Marcas - Ocanal Not\u00edcias Corporativas - Empresariais, comunicados e neg\u00f3cios<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ocanal.com\/noticias\/corporativas\/sitel-group-firma-parceria-com-genesys-para-impulsionar-a-transformacao-digital-das-marcas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sitel Group\u00ae firma parceria com Genesys\u00ae para impulsionar a transforma\u00e7\u00e3o digital das Marcas - Ocanal Not\u00edcias Corporativas - Empresariais, comunicados e neg\u00f3cios\" \/>\n<meta property=\"og:description\" content=\"Sitel Group\u00ae, um dos maiores provedores globais de produtos e solu\u00e7\u00f5es de Customer Experience (CX), anunciou hoje sua parceria estrat\u00e9gica com a Genesys\u00ae, l\u00edder mundial de tecnologia em nuvem para experi\u00eancia do cliente, para dar suporte \u00e0s marcas na acelera\u00e7\u00e3o de sua jornada de transforma\u00e7\u00e3o digital. 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